FAQs

Products

When should I order my invitations? 

Keep in mind that this is a custom product so give yourself extra time especially if your order is for wedding invitations.  Once you’ve approved your proof printing and delivery of your cards take on average 7-14 business days.  However, we recommend ordering your invitations 1-2 months prior to your mail date.  This gives you ample time to manage unexpected changes and customization.

When should we mail our invitations? 

Generally the rule of thumb is to have your invitations out 6-8 weeks prior to your wedding date and 8-10 weeks for out of town guests or a destination wedding.  Save the date cards are available as well and should be mailed out 7-10 months prior to the wedding date.

 

Will my order come with envelopes?

All invitation orders aside from the reception cards and pre-wedding event cards come with envelopes.

Can I select a custom colour? 

Whenever possible we like to give customers this option however it depends on the card selection.  Please email us and we’d be happy to discuss your options and the best way for providing a sample colour.

I’m looking for a specific wedding symbol that I don’t see provided in the options. 

Please email us with what you’re looking for and we’ll do our best in trying to find it!

Do you offer proofs? 

Yes.  We offer complementary digital proofs that you will receive within 3 business days.  This is your opportunity to review and make changes.  Two proofs are provided free of charge.  After that if you still require additional changes $10 is charged for each additional proof.  Please keep in mind the longer you take to approve your proof or request changes will delay the processing of your order.

I’d like menus, save the date cards or another product to coordinate with my order.  Do you offer these products? 

At this time we are determining what the need is for these products but they are certainly available.  Please email us with the type of product and quantities and we can provide you with a price.

Your Order

What payment methods do you accept?

We process all payments through Paypal and except visa, m/c, amex, discover or paypal accounts.

How do I check my order status?

You will receive updates to your order status via email. You can also log in to your account here on the website to check your order at any time.

How do I place a reorder? 

Please email us to place a reorder indicating your original order number.  Please keep in mind that reordering often does cost more than your original per unit price because of the smaller quantity and additional shipping charges.  However, when possible we try to discount the price.  In addition, there may be a slight variation in colour from your original order.  Colour matching is only guaranteed when all items are ordered together.

Can I add, change or remove items after they’ve been submitted?

Yes.  Please email us as soon as possible!

What if I want to cancel my order?

If no customization of your order has taken place you will receive a full refund.  However, if design customization has occurred then a $25 charge is applied for cancellation.  Once orders have been approved and sent to print we retain 100% of the order cost.

Policies

Is this website secure?

It certainly is! Our website uses a 128bit SSL certificate to protect the integrity of your personal information. We only use this information to fulfil your order and won't share it with anyone. All of our payments are completed securely via Paypal.

What is your return policy?

We take every step to ensure your product is absolutely perfect.  We personally look over every order before it is packaged and mailed.  If for any reason you are unhappy with your order please contact us immediately and we will do everything to ensure the problem is rectified.  We are committed to making you happy!

Do you collect Sales Tax? 

Yes, for orders shipped within Canada we are required by Revenue Canada to collect HST from those participating provinces and 5% GST from all others.  All orders shipped to the United States are exempt from tax.

Does Paisley Paper Prints ship Internationally?

Currently online, Paisley Paper Prints can process orders from Canada and the United States. However, if you contact us at info@paisleypaperprints.com we would be more than happy to look into the best way to serve our International Customers.